Reserved disabled parking is situated at the front of the building by the main entrance. There is also additional disabled parking by our second entrance and coach passenger drop-off point at the side of the building.
We have one wheelchair which can be used by visitors, and the restaurant, glass works, toilets, shop and museums are all accessible for wheelchairs.
Unfortunately, our upstairs shop is not accessible by wheelchair users, however our staff are always on hand to assist you with any requirements you have during your visit.
Please contact us if you would like to make any enquiries relating to your visit.
Assistance dogs are welcome in all areas of our site.
Non-assistance dogs (i.e. your four-legged best friend) are welcome in all parts of the site except the main restaurant; However, we allow dogs into the designated restaurant conservatory area (so you can still take refreshments inside on wet-weather days!).
You can also enjoy our scrumptious food & drink with your four-legged friends in our games garden (weather permitting).
Dog drinking bowls are provided outside of the shop and in the games garden area.
Our toilet facilities, including a disabled lavatory, are located opposite the restaurant.
Please ask a member of staff to help you locate them if you’re unsure.
Our staff are trained to the highest standards and will be happy to provide additional help if required – please do not hesitate to ask for assistance if you need it.
Please note: While some of our Brass Rubbing Trail takes visitors outside, we have intentionally made it accessible for all with all plaques being available on the ground floor if needed. There is only one location which is to be found in our upstairs shop but if you’re unable to access it, we can help you find our secret plaque (just ask our shop staff where this can be found).
We have been recognised by a Trip Advisor Certificate of Excellence Awards in 2014, 2015, 2016, 2017, 2018 & 2019, with a new Traveller’s Choice Award in 2020!