Terms and Conditions

General

Ownership

The website houseofmarbles.com is owned and operated by Town Mills Craft Centre Ltd, registered in England under company number 1063371, trading as House of Marbles.

Accuracy and Warranties

We strive for accuracy in the information on our website but cannot guarantee its complete accuracy. The website is provided “as is” and “as available,” without express or implied warranties. This includes, but is not limited to, warranties of accuracy, non-infringement, compatibility, security, completeness, or any implied warranties arising from course of dealing, usage, or trade practices. No representations or endorsements are made about the House of Marbles website or any transactions conducted through it.

Website Functionality

We do not warrant that the House of Marbles website will meet specific requirements or operate without interruptions, delays, security breaches, or errors. Furthermore, we cannot guarantee that any defects on the website will be corrected, nor can we ensure that the website or its server is free from viruses, bugs, or other harmful components. Consequently, we make no representation regarding the full functionality, accuracy, or reliability of the materials on the House of Marbles website.

Liability and Content Loss

We shall not be held responsible or liable for any loss of content or material uploaded or transmitted through the House of Marbles website. You acknowledge that we cannot ensure the absolute security or privacy of the House of Marbles website and consequently, we bear no responsibility for the security or privacy of any information you provide to or take from the website.

Limitation of Liability

We will not be liable for any economic losses, loss of goodwill or reputation, or special, indirect, or consequential losses arising from these Terms and Conditions. This applies regardless of whether such losses were foreseen, foreseeable, known, or otherwise, and whether or not they arise directly from the provisions of these Terms and Conditions.

Exclusion Clauses

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, or the negligence of our servants, agents, or employees. By using the House of Marbles website service, you acknowledge and agree to these terms and conditions of use. Despite any other provision in these Terms and Conditions, nothing herein shall limit or infringe upon your statutory rights as a consumer under UK law.

Free Gifts and Discounts

Please be aware that all free gifts offered by House of Marbles are subject to availability and may change or be discontinued at any time without prior notice. Any discounts or promo codes must be applied at the time of placing an order and cannot be retroactively applied or refunded once an order has been placed.

 

Disclaimer

All event details and descriptions provided on our website serve informational purposes, intended to enhance your shopping and booking experience. While we endeavor to ensure the accuracy of our descriptions and believe them to be correct, they should not be seen as a substitute for thoroughly reading product packaging and labels or reviewing event information before use or attendance.

Please be aware that when clicking on links in our event descriptions leading to third-party websites, you are leaving the House of Marbles website. We do not control the content of these external sites and, therefore, cannot accept liability for any information, materials, or transactions conducted on them.

This information is provided exclusively for personal use and may not be reproduced in any form without House of Marbles’ prior consent and proper acknowledgment.

 

Events & Activities

General

We understand that unforeseen circumstances can sometimes affect your ability to attend our events. In the interest of clarity and transparency, we have outlined our policies as follows:

14-Day Refund Policy

Should you change your mind, you are entitled to a no-quibble refund within 14 days of purchase. This period is recognised as a cooling-off period in accordance with your statutory rights.

No Refund Policy for Events

Please note, our policy for event-related bookings is strictly non-refundable for any cancellations made within seven days of the event date. This applies to cancellations due to illness, schedule changes, or other reasons, including those related to COVID-19. It’s important to understand that this does not affect your statutory rights, including the entitlement to enact a refund under the 14-day cooling-off period for applicable purchases.

Refund Process

For cancellations eligible under our policy, refunds will be processed to the original payment method used at the time of booking. These refunds are typically processed within seven days from the refund request date and are handled during our office working hours, Monday to Friday, from 9:00 am to 5:00 pm.

Special Accommodations

Should you require any special accommodations or have specific requirements, we encourage you to contact us in advance so we can make the necessary arrangements.

Safety and Conduct

The safety and enjoyment of all participants are paramount. We require all attendees to adhere strictly to the safety guidelines and instructions provided by our event coordinators.

 

Workshops and Activity-Based Events

Cancellation Policy

Cancellation requests are eligible for rescheduling if received more than seven days prior to the scheduled workshop or event date. Please note that restaurant booking deposits are non-refundable under any circumstances. If a cancellation is requested within seven days of the event, rescheduling is not possible. However, participants may nominate a substitute to take their place on the scheduled day.

Rescheduling Policy

Participants can request to reschedule their event (including workshops, courses, or activities) with more than seven days’ notice, subject to the availability of alternative dates and time slots. A nominal rescheduling fee may apply to cover administrative costs. We cannot accommodate rescheduling requests made within seven days of the event date; in these instances, participants can nominate a substitute to attend in their place.

Illness (including COVID)

If illness affects a participant or instructor, we will make diligent efforts to find suitable replacements to maintain the continuity of the course. Participants experiencing COVID symptoms who can attend safely will benefit from our COVID-safe measures, such as mandatory mask usage. If a participant is too unwell to attend, our standard seven-day no-refund policy applies, but a designated substitute may attend in their place.

Gift Purchasing

We recognise the importance of flexibility in gift-giving. For activities purchased as gifts, we are pleased to accommodate rescheduling requests at no additional cost, provided they are made outside of the seven-day notice period. All gift purchases will be validated using the recipient’s name, which will differ from the name and email address of the gift-giver (purchaser).

 

Restaurant Special Events

Booking Fee

To reserve your spot at our captivating 2024 events, a £10 booking fee per person is required in advance. This fee must be paid at the time of booking to secure your reservation. After you’ve made your reservation, our dedicated restaurant team will promptly contact you via email. This email will contain a link for you to pay your deposit on our website, confirming your booking and enabling us to discuss any dietary requirements with you during this process.

Refund Policy

Please be aware that the £10 booking fee is non-refundable under any circumstances. Once paid, this fee cannot be refunded, regardless of the cancellation or the timing of the cancellation request.

 

Teign Valley Glass Studio

Dress Code

To ensure your comfort and safety during the glassmaking process, we recommend wearing casual and comfortable clothing. Lightweight and breathable fabrics are advisable, but please abstain from wearing shorts or skirts. Additionally, flat, closed-toe shoes must be worn for safety reasons.

Minimum Age

Glass courses are intended for participants aged 16 and older. Participants aged 12 may participate if accompanied by a parent or guardian.

Late Arrival

In the event of late arrival, your reserved space will be retained; however, due to our commitment to maintaining a 1:1 instructor-to-participant ratio, we can only offer a shortened workshop on the day.

Equipment Malfunctions

While we make every effort to ensure the seamless operation of our courses, unforeseen equipment malfunctions may occur. In most cases, the workshop will proceed as planned. However, major equipment failures or power cuts may necessitate rescheduling.

COVID-19 Considerations

At the glass studio, we prioritise safety with specific measures catering to COVID-19 precautions. This includes mandatory mask-wearing and the use of air puffers to eliminate the need for direct contact during glass blowing.

Course Difficulty

Glassblowing is a challenging yet immensely rewarding craft, demanding dedication and practice to achieve mastery. Typically, attaining proficiency can require a decade of commitment. Despite these challenges, the experience is highly enjoyable and fulfilling. Our dedicated team is always on hand to provide guidance and support tailored to your needs throughout your time in the studio. We endeavour to give clear indications regarding the suitability of courses for beginners, intermediates, or those with prior glassblowing experience.

 

Santa’s Grotto & Santa Paws

Baby Tickets

Required for a gift from Santa or if the baby is the only child in the Grotto. Not needed if accompanying other children without receiving a gift.

Adult Tickets

No ticket needed for accompanying adults.

Ticket

Purchase one ticket per child / per dog to receive an experience with Santa, receive an age-appropriate goody bag.

Maximum Party Size

We recommend a maximum group size of six to ensure an optimal experience. For larger groups wishing to participate, please contact us via email for special booking arrangements. House of Marbles reserves the right to manage larger group bookings as necessary, which may include dividing groups or restricting access if the group size exceeds our recommended allowance.

SEND (Special Educational Needs and Disabilities)

We are committed to inclusivity and offer dedicated sessions for individuals with special educational needs and disabilities. These sessions are designed to provide a supportive and accommodating environment. For more information or to book a SEND session, please contact us directly. We encourage open communication to understand specific requirements and ensure a tailored and enjoyable experience for all participants.

 

Competitions

Fairness and Process

At House of Marbles, we are committed to conducting our competitions with the utmost fairness. Winners are randomly selected from the pool of entrants. Please note, there is no monetary alternative available for any prizes.

Terms and Rights

  • House of Marbles reserves the right to modify, amend or withdraw offers at any time.
  • In the event of staffing changes on the competition draw day, we retain the right to conduct the draw within a week of the closing date.
  • Entrants must be 18 years or older to participate in our competitions.

Winner Communication and Prize Redemption

  • If we cannot contact the winner within three months, the prize will be redrawn and awarded to another randomly selected entrant. We will attempt to reach out via direct message and then through a post tag, though we acknowledge that some social media privacy settings may hinder communication.
  • Prizes that are tangible will be posted to the winner. Experience-based prizes, such as meals in our restaurant or glassblowing sessions, will be arranged by the winner, with travel not included in the prize. These must be used within a reasonable timeframe as specified by House of Marbles, or they will become invalid. No monetary vouchers or alternatives are offered for these experiences.
  • Prizes are specific to their originating platform, meaning they can only be redeemed from the website or physical shop/department where the competition was hosted.

Product Safety and Privacy

  • We urge caution with children’s products, as some items may not be suitable for certain age groups.
  • Participant details will not be passed to third parties, except for the purpose of prize dispatch.

Entry Requirements

  • To be eligible, winners must have met all competition requirements, such as liking the post, following the page, and tagging a known person on Facebook, or any other terms specified in the competition itself.

 


 

House of Marbles reserves the right to update, modify, amend, or revoke these Terms & Conditions, as well as any related Frequently Asked Questions (FAQs), at any time at our sole discretion. The most current and prevailing versions of these documents will always be accessible and publicly available on our official website. Any newer versions will supersede all previous versions. By participating in any of our events or promotions, you agree to these terms and acknowledge that your continued participation constitutes acceptance of any such changes.

 

Recognised Venue

We have been recognised by a Trip Advisor Certificate of Excellence Awards in 2014, 2015, 2016, 2017, 2018 & 2019, and a new Traveller’s Choice Award in 2020, 2021 and 2022!