Terms and conditions

General

The website at houseofmarbles.com is owned and operated by Town Mills Craft Centre Ltd, registered in England (No.1063371) t/a House of Marbles.

While we will use reasonable endeavours to verify the accuracy of any information we place on the House of Marbles Website (HouseOfMarbles.com), we make no warranties, whether express or implied, in relation to its accuracy. The House of Marbles Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the House of Marbles Website (HouseOfMarbles.com), or any transaction that may be conducted on or through the House of Marbles Website (HouseOfMarbles.com) including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade.

We make no warranty that the House of Marbles Website (HouseOfMarbles.com) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the House of Marbles Website (HouseOfMarbles.com).

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the House of Marbles Limited Website (HouseOfMarbles.com) and any information provided to or taken from the House of Marbles Website (HouseOfMarbles.com) by you.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: – any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or – any loss of goodwill or reputation; or – any special or indirect or consequential losses; In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. By using this Website service (HouseOfMarbles.com) you agree to these terms and conditions of Website use.

Not withstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under English law.

Please note that any and all Free Gifts provided by House of Marbles are subject to availability and may change or be ended at any time.

Any discounts being used must be applied prior to placing an order and cannot be applied or refunded after the order has been placed.

Disclaimer

All product details and descriptions on the HouseOfMarbles.com website have been prepared for information purposes only, and are designed to enhance your shopping experience on the HouseOfMarbles.com website. While we have taken care in preparing our descriptions and believe them to be accurate, it is not a substitute for your reading the product packaging and label prior to use.

You should note that products and their ingredients are subject to change. If you do require precise ingredient information you should consult the manufacturer, whose contact details will appear on the packaging or label. HouseOfMarbles.com is therefore unable to accept liability for any incorrect information.
Where this description contains a link to another party’s website for further information on the product, please note that HouseOfMarbles.com has no control over and no liability for the contents of that website.

This data is supplied for personal use only. It may not be reproduced in any way whatsoever without HouseOfMarbles.com’s prior consent, nor without due acknowledgement.

Competition Terms & Conditions

Many of our competitions are run on Facebook but these rules will be deemed to apply to all competitions, where relevant.

  • We always have the intention to run our competitions as fairly as possible.  We draw winners at random selected from those who enter.
  • NO monetary alternative will be available.
  • House of Marbles reserve the right to change, amend or withdraw offers at any time.
  • If, upon the day of competition draw, our staffing situation changes we retain the right to draw within a week of the closing date.
  • Please be aware, only those aged 18 years and over are eligible to enter our competitions.
  • If we can’t get hold of the winner within 3 months, the prize will be drawn again and given to the next randomly selected winner. We will try to direct message the winner, then tag in a post but we are aware that some social media privacy settings can block communication.
  • If it is a prize that can be posted, we will.  If it is for an experience onsite, for example a meal in our restaurant, a glassblowing experience, etc – we will only offer this and it is up to the customer to arrange travel.  If it can’t be used within a reasonable timeframe as specified by House of Marbles it will be invalid. No monetary vouchers or alternative will be offered.
  • The voucher or winnings are website specific. For example, they can only be redeemed from the website or physical shop / department in which it was offered.
  • Care should be taken around children’s products. Some products are not suitable for certain age ranges.
  • No details will be passed to any 3rd parties, except for the specific purpose of sending items.
  • The winners selected must meet the competition requirements to have liked the post, liked the page & tagged in someone they know on Facebook, or whichever terms have been specified in the competition itself.

Recognised Venue

We have been recognised by a Trip Advisor Certificate of Excellence Awards in 2014, 2015, 2016, 2017, 2018 & 2019, with a new Traveller’s Choice Award in 2020!